When you’re deeply immersed in your business, seeing a different perspective from your customers’ point of view can be difficult. Though, as consumers continue to adapt in their buying patterns, offering a top-notch customer experience (CX), will differentiate you from your competitors.

This timely webinar is led by Derek Bildfell, TEC speaker, professor and Principal Consultant for Acceleration Strategy Inc., a management consulting firm specializing in CX. After Derek’s presentation, you will leave with an in-depth understanding of CX design and what processes and systems you need to implement to achieve the best results for your business.

Thorough insights and tactics presented by Derek include:

  • Past and present trends driving customer experience – what are successful companies doing?
  • Core capabilities such as “Closed Loop Customer Experience Performance Management”
  • The need for intentional Customer Journey Maps

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