In this session, Lyall Samaroden will explore how design thinking and innovation design can be leveraged to optimize or innovate the design of products, services, infrastructure, and processes in order to enhance user and customer experience. Lyall Samaroden will share his expertise on the importance of putting people first when designing solutions in various industries and sectors. He will discuss how design thinking and innovation design can be used to create products and services that meet the needs of users and customers while also achieving business goals. We will also explore the role of “people first” design in optimizing or innovating infrastructure and processes. Lyall will discuss how this approach can help organizations improve their operations and better serve their stakeholders.

Attendees will also have the opportunity to participate in a live Q&A session with Lyall Samaroden, where they can ask questions and gain personalized insights.