Eitan Sharir
istage Speaker, Author, President – Dynamic Achievement Group, and TEC Canada Speaker
Eitan Sharir is a corporate culture consultant, leadership coach, and President of Dynamic Achievement. For more than 25 years, Eitan has worked with many leading organizations to develop cultures of leadership, team, sales, and service excellence, that deliver real and measurable results. To enable organizations to achieve the real, and sustainable business results they are looking for, Eitan applies a three- phase approach unique to Dynamic Achievement. Eitan Sharir is also the author of Activate Your Power – How to Unlock Your Full Potential and Direct Your Own Success.
Jamie Mason Cohen
Leadership Coach
Elevate your event with Jamie Cohen: renowned Keynote Speaker and Leadership Coach. With a proven track record spanning 21 countries and accolades from prestigious organizations, Jamie transforms businesses worldwide. From unlocking unique leadership styles to fostering next-level communication, Jamie delivers unparalleled value. Join global leaders like SNL’s Lorne Michaels in shaping your organization’s future with Jamie Cohen.
Eitan’s Topics
Many companies talk about superior customer service but very few actively deliver it. The most successful companies in the world understand something most others do not. The Customer Experience – not in word, but in-deed – is the true difference that gets customers to come back again and again and share their experience with many others. From a strategic point of view, there are many different approaches to delivering that experience and the one found to be the most difficult to replicate is through customer intimacy. Customer intimacy is all about understanding what customers value most and focusing your entire operation to deliver that experience consistently.
Reduce Sales Cycles, Increase Closing Rates, and Improve Profitability.
Through our experience and research working with many leading sales and service organizations, we have learned that organizations that consistently outperform their competition do so because they create a culture of Sales and Service Excellence. A culture of Sales and Service Excellence starts first with having a sales and service excellence mindset followed by sales and service excellence skills. No amount of skills training will make the difference you are looking for without the right mindset.
During this presentation, we will explore the Dynamic Achievement unique three phase process that guarantees to deliver the sales and service results that you want and the highest return on your investment.
What is a great sales and service culture? Why is it so important? What is your role and responsibility as a leader in your organization to develop a culture of sales and service excellence?
Some of the areas that we will cover in this presentation are:
1. How to understand the customer’s mindset and how it influences the sale
2. How to shorten the sales cycle and grow your business
3. The 7 Step Strategic Selling Process to accelerate sales performance
4. How to identify missed opportunities that cost your business millions in lost revenues
5. How to become your customer’s strategic ally for success
6. How to develop long-lasting business relationships with your customers.
7. How to improve sales performance and exceed sales targets.
Many executives think that corporate culture is an intangible concept that cannot be deliberately altered. So when their company experiences challenges, they turn to concrete activities like team building or skills training, transactional activities that often address some of the symptoms of a misaligned, underperforming culture, but not addressing the underlying causes. In reality, corporate culture is a tangible concept that can be quantified, measured, and changed. So if you’re not getting the business results you’re expecting, maybe it’s time to start addressing culture as a core cause of your problems and stop wasting your valuable time and energy on the symptoms. Only then will you start seeing the results that you want to achieve:
• Committed and engaged employees working toward common goals
• More satisfied customers that keep on coming back
• Increased efficiencies and productivity
• Overall improvements in profitability and market share.
Different than “Developing a Culture of Excellence”, this presentation focusses on the leadership aspect of how to be a leader who develops the Culture. Changing times require elevated leadership!
With all the changes that we have experienced over the past three years (globally, organizationally, and personally), there has never been a more important time for leaders to activate the power and creativity of their teams. The most successful leaders will focus their attention on maximizing the potential of their people by going beyond individual performance and harnessing the collective power of co-creation to achieve a culture of excellence.
In this highly interactive and engaging presentation, we will explore:
1. what leading organizations are doing to develop their culture of excellence,
2. the traps that prevent many organizations from achieving high performance, and
3. how to harness the collective power of your teams to achieve excellence in all aspects of your business.
Through Eitan’s extensive experience working with some of the world’s most successful organizations, (IKEA, Starbucks, lululemon, Medtronic, TELUS, Coca Cola, and many others), he discovered that achieving excellence does not happen by chance.
On the contrary, excellence is carefully crafted by teams of leaders who are fully committed to achieving results that go way beyond anything that has been accomplished before. These leaders defy general convention and, together with their teams, aim for what was until then believed to be unrealistic or impossible. They aim, they strive, and they achieve!
The ‘Leading a Culture of Excellence’ presentation is specifically designed to shift awareness, explore potential, and engage leaders to activate their entire organization to operate at the leading-edge of excellence.
To ensure maximum value for members, this presentation will be tailor-made to align with each TEC group’s unique goals and challenges.
In the dynamic landscape of business in 2024, the effectiveness of teams is crucial for the success of any organization. Yet, teams are increasingly struggling to operate collaboratively. There are five common challenges that many teams are experiencing:
- Adapting to Rapid Market Changes: Teams often struggle to keep pace with rapid market and technological changes, necessitating agile adaptation strategies.
- Effective Strategy Implementation: Many organizations find their teams lacking in effectively translating strategies into action, highlighting a disconnect between planning and execution.
- Managing Remote and Diverse Teams: The rise of remote working and culturally diverse teams introduces unique challenges in team management and cohesion.
- Interpersonal Dynamics and Conflict Resolution: High-pressure environments and crucial decision-making processes can lead to complex interpersonal dynamics and conflicts within teams.
- Sustaining Performance Under Pressure: Maintaining consistently high performance, especially under challenging circumstances, is essential yet difficult for many teams.
