Bill Bagshaw

Edmonton, AB

“My goal is to help the members of my TEC group find the courage to be open to change, to be humble leaders, and to inspire people with their purpose and vision. It’s often those soft skills that can be the tipping point between a good leader and a great one.”

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A committed TEC Chair for more than two decades, Bill Bagshaw is passionate about helping leaders clarify their vision and meaningfully communicate it to colleagues, staff and customers. He is a skilled facilitator who challenges his members by asking tough questions – questions that help them move away from conventional ways of thinking to see issues with fresh eyes.

An experienced marketer, Bill helps leaders get to the essence of their organization and create authentic, living brands with a potent strategy and message. Bill has worked with organizations to find a match between each company’s strengths and the perceptions, needs and feelings of their customers. This focus on emotional connection forms the backbone of his company, Focal Customer Development Inc.

Prior to starting Focal Customer Development, Bill helped launch a major radio and television station, and was the first publisher of the Edmonton Daily and Sunday Sun.

A lifelong learner, Bill believes passionately in the role that peer advisory can play in helping leaders grow. His role as a TEC Chair allows him to act as a steward for other leaders as they learn from each other, enhance their corporate cultures and achieve their goals.

TEC Group Vision

To help members succeed by creating a group culture where everyone is held accountable for building their vision, measuring their performance and achieving results


  • Advanced Business Management (University of Alberta)
  • Services Marketing Institute (University of Arizona)
  • Lifetime Member, Institute of Certified Management Consultants (CMC)
  • Founder of Spirit of Edmonton Committee
  • Devoted community volunteer, having acted as Chairman of the United Way, Vice President for the XI Commonwealth Games, and as the National Coordinator of the Kinsmen Club of Canada

TEC Canada is a member-based peer advisory organization of over 1,400 chief executives, entrepreneurs and business owners from across Canada. For over 30 years, TEC has been helping leaders achieve success through the power of confidential group meetings, one-to-one executive coaching, business thought leadership and a global network of over 22,000 business leaders.

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